Effective Date: January 01, 2025
Welcome to KeratinXperts. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and protect your data when you interact with our website, book salon services, or purchase products through our online store.
Our website address is: https://keratinxperts.com
What We Collect
We may collect the following types of personal information when you:
- Book an appointment online
- Create an account or place an order on our eCommerce store
- Subscribe to our email list or promotions
- Leave a comment or submit a contact form
- Interact with embedded content or third-party services
Examples of data we collect include:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely via third-party providers)
- IP address and browser/device data
- Product purchase history
- Appointment history
How We Use Your Information
We use your data to:
- Process and fulfill salon bookings and product orders
- Provide customer service and respond to inquiries
- Send appointment confirmations, reminders, or updates
- Email exclusive offers, updates, or newsletters (if subscribed)
- Improve the performance, security, and user experience of our website
We do not sell your data to third parties.
Comments & User Content
When visitors leave comments, we collect the data in the form, the visitor’s IP address, and browser user agent string to help with spam detection.
If you use Gravatar, an anonymized hash of your email may be sent to check for a profile picture. Read the Gravatar privacy policy here: https://automattic.com/privacy/
Media Uploads
If you upload images to the site (e.g., reviews), avoid including location data (EXIF GPS), as visitors may extract it from those files.
Cookies
We use cookies to personalize your experience. This includes:
- Saving your login or contact info for future visits
- Remembering cart contents in the online store
- Managing session data for logged-in users
- Tracking performance analytics (via Google Analytics or similar)
You can manage cookie preferences in your browser settings.
Embedded Content & Third-Party Tools
Some content (e.g., Instagram feeds, booking plugins, videos) may act as if you visited those third-party sites directly. They may collect their own data, track interactions, or use cookies as outlined in their privacy policies.
Payments
Payments are processed securely through third-party providers (e.g., Stripe, PayPal, or Shopify Payments). We do not store your full payment details on our servers.
Data Retention
- Comments and their metadata are retained indefinitely
- User profiles (if applicable) are stored until deleted by the user
- Purchase and booking records may be retained for legal, tax, or operational reasons
Your Rights
You may request to:
- View the data we have about you
- Request correction or deletion of your data
- Withdraw consent from marketing emails (via unsubscribe link or by contacting us)
To make a request, email us at: privacy@keratinxperts.com
Data Security
We take appropriate steps to protect your data from unauthorized access, including SSL encryption and trusted hosting providers. However, no method is 100% secure.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service. Booking and order information may be shared with trusted providers (e.g., shipping partners, payment processors) as needed to complete your service.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
privacy@keratinxperts.com